Details of Our Charges
The charges listed below apply to any jobs we attend without a prior agreed quotation.
Important: If you need to cancel an appointment, please notify us at least 24 hours in advance. By booking a service without an agreed quotation, you are agreeing to the information provided below. If you have any questions, contact us on 01274 010405.
Our Standard Rates
(non-urgent work scheduled during normal working hours)
£80 + VAT
This rate applies if the job is non-urgent and can be scheduled at a convenient time, with the work being completed within 7 days.
(urgent work within normal working hours)
£120 + VAT
This rate is applied for urgent jobs that must be completed within 48 hours.
(urgent work outside normal working hours)
£180 + VAT *
This rate is applied if urgent work is required outside of our normal working hours and must be completed immediately.
£59 + VAT
Important Points
- The first hour is chargeable, regardless of whether the job takes 6 minutes or the full 60 minutes.
- Additional time is billed in half-hour increments if work extends beyond the previous half hour by 10 minutes. For example, a total time of 1 hour and 11 minutes (including one-way travel) would be billed as £109.50 + VAT (£80 + £29.50).
- The first hour may be billed even if we are unable to fix the problem during the visit.
- Billing begins when we leave our current location and ends when we leave your property (including one-way travel).
- Payment is required at the end of the visit via BACS or card.
The only time the first-hour charge does not apply is when we attend solely to provide a free quotation for the work.
